Shipping, Returns and Refunds

At The Simple Pet Company, we’re committed to providing high-quality, natural supplements for your beloved pets. Due to the sensitive nature of our products—which must be stored away from heat and handled with care—we are unable to accept returns once a product has left our facility. This policy ensures the integrity, safety, and quality of everything we offer, as we are unable to verify storage conditions or re-sell any unopened items.

That said, your satisfaction means everything to us. If your order arrives damaged, defective, or not as expected, please reach out to us right away—we’re happy to offer a replacement or full refund.

We’re proud to offer shipping within Canada and the United States! Please note that for orders crossing the border, the purchaser is responsible for any applicable duties or tariffs that may arise during shipping.

Have questions? We’re here to help! Feel free to reach out to us at info@thesimplepetcompany.com.